Shipping policy

SHIPPING POLICY

House of Kaeya currently ships within the United Kingdom only. We do not currently offer international delivery.

ORDER PROCESSING

Orders are carefully packed and dispatched within 2–4 working days after the order is accepted.

Working days are Monday to Friday, excluding UK bank holidays.

During launches, promotions or other particularly busy periods, processing may take slightly longer. If a significant delay affects your order, we will contact you using the email address provided at checkout.

DELIVERY TIMES

After dispatch, delivery usually takes an additional 2–5 working days, depending on your location and the courier service.

Deliveries to Northern Ireland, the Scottish Highlands, islands and other remote UK locations may take longer.

Delivery dates are estimates and are not guaranteed. Unless otherwise agreed, orders will be delivered within 30 days after acceptance.

SHIPPING COSTS

The available delivery option and applicable shipping cost will be displayed at checkout before you complete payment.

ORDER TRACKING

Where tracking is available, you will receive an email containing tracking details after your order has been dispatched.

Please allow some time for the courier’s tracking information to update.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after ordering, contact houseofkaeya@gmail.com immediately. We will try to amend the address before dispatch, but we cannot guarantee changes after processing has begun.

House of Kaeya cannot be responsible for delivery failure caused by incorrect or incomplete details supplied by the customer. Additional delivery charges may apply if an order must be resent.

DELIVERY DELAYS

Courier delays can occasionally occur due to severe weather, transport disruption, seasonal demand or other circumstances outside our reasonable control.

If tracking shows an unusual delay, contact us and we will assist with enquiries to the courier where possible.